Help

The 1:1 Computer Learning System Website is designed to be simple and easy to use. We understand problems do occur, however, and are prepared to help. If you are having problems with the site, please check to see if your question or issue is covered in the following topics. If not, you may contact us or send us an email message. Our support department will respond as soon as possible.

• I'm having problems logging in. Can you help?
• Most difficulties logging in are related to incorrectly entered passwords. Please ensure that you are typing your password directly as shown, paying special care to the case. Also, we suggest that you do not copy and paste passwords. Doing so can introduce unwanted characters into the password field.
• I've forgotten my password. What should I do?
• Please visit our Forgot Password page and enter the email address you provided when registering. After a few minutes you should receive an email from us. This email will contain a personalized link which allows you to reset your password directly. Passwords are case sensitive and must be entered twice in exactly the same way.
• I've reset my password but still cannot log in. Now what?
• Please visit our Contact page and send us a message with all relevant information. We will reply as soon as possible.
• Can you retrieve or reset my password for me?
• No, for security reasons, we cannot retrieve or reset account passwords.
• What are the Terms and Conditions for using this web site?
• Please review our Terms and Conditions for important information regarding use of this web site.
• Do you have a Privacy Policy?
• Yes. Please review our Teacher Privacy Policy and Student Privacy Policy for important information regarding use of this web site.
• I'm a teacher, how do I use the 1:1 Computer Learning System website?
• Please see the 1:1 Computer Learning System User's Guide.
• I have a question not listed here. Where can I ask it?
• Please visit our Contact page and send us message with all relevant information. We will reply as soon as possible.